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STORE POLICY

CUSTOMER CARE

By buying Exclusively from Silk Is Chic International, exceptional quality is yours.  We guarantee timely attention to each order with a hassle-free ordering process.  Our products utilize the best materials available.  Please compare our products with others on the market to see and appreciate the value of our unique luxury products so you may purchase with confidence.  If you have any questions or concerns, please contact Silk Is Chic International's Customer Care by phone at (770) 897-3233 or by Email at customercare@silkischic.com.

domestic shipping

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PRIVACY & SAFETY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://www.silkischic.com.

WHAT PERSONAL INFORMATION WE COLLECT

 

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

 

Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, websites or search terms referred you to the Site, and information about how you interact with the Site.  We refer to this automatically collected information as Device Information.

 

We collect Device Information using the following technologies:

     *   Cookies are data files that are placed on your device or

         computer and often include an anonymous unique identifier.

     *   Log files track actions occurring on the Site, and collect           data including your IP address, browser type, Internet               service provider, referring/exit pages, and date/time                 stamps. 

 

Also, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, PayPal Account numbers, ApplePay Account numbers, email address, and phone number). This is called Order Information

 

By Personal Information in this Privacy Policy, we are talking both about Device Information and Order Information.  

HOW DO WE USE YOUR PERSONAL INFORMATION

 

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this Order Information to:

       Communicate with you.

       Screen our orders for potential risk or fraud.

       When in line with the preferences you have shared with us,           provide you with information or advertising relating to our           products or services. 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site.

 

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. 

 

We also use Google Analytics to help us understand how our customers use Silk Is Chic International. 

Only those who communicated with us via email, place orders via our website, and provide an email address will we collect.  We do not sell, rent, or loan customer email addresses to any other party.

How Google uses your Personal Information.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

 

BEHAVIOURAL ADVERTISING

 

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

 

     *   Facebook

     *   Google

     *   Instagram

You can opt out of target advertising...

YOUR RIGHTS

If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information is corrected, updated, or deleted.  If you would like to exercise this right, please contact us.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. 

Please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

MINORS

We are very concerned about safety of children when they are surfing the web.  We advise parents to be available with their children while on the internet and remain aware of what they are viewing. The Site will never knowingly request personal identifiable information from anyone under the age of 18 without parental consent when legally required. 

 

CHANGES

 

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 

If you have questions and/or require more information, do not hesitate to contact us:  Silk Is Chic International, 115 Lost Springs Lane, SW, Atlanta, GA  30331 or call (770) 897-3233 or email us at info@silkischic.com.

 

 

 

WHOLESALE INQUIRIES

Silk Is Chic International would love for our products to reach an even broader audience, by you who would be interested in selling our luxury hair care products to your valuable customers and/or clients.

 

Please contact us by email at wholesale@silkischic.com.  We will provide you with:

     *   Minimum Order Value

     *   How to place your order

     *   MSRP

     *   Wholesale Pricing Advantages

     *   Returns

     *   Payments

     *   Net 30 Terms

     *   Custom Orders

     *   Delivery Window

We look forward to working with you and providing you with the best luxury 100% Silk hair care products that you will be satisfied with! 

PAYMENT METHOD

- Credit / Debit Cards 

  Visa, Mastercard, Discovery,

  American Express
- PAYPAL/ApplePay/GlintPay

- Offline Payments

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