SHIPPING & RETURNS
We sincerely value your patronage, thank you for visiting Silkischic.com.
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SHIPPING POLICY AND TERMS
Great news! All orders that qualify and are over $50 will receive complimentary standard USPS Ground delivery within the United States and Internationally before shipping/handling/taxes are added and will be applied upon checkout. We ship to all 50 states, P.O. boxes and military addresses (APO/FPO/DPO). We use USPS for all standard, expedited, and overnight deliveries.
All orders are subject to credit and address verification, you may be contacted to verify this information. Overnight shipping will require a signature upon delivery for your protection.
U. S. SHIPPING RATES:
First Class Free for orders over $50 up to 7 business days
First Class $4.95* up to 7 business days
USPS Priority $10.50* 3 - 4 business days
USPS Priority/Express $35.00 under 1 lb.* 2 business days
USPS Priority/Express $40.00 over 1 lb.* 2 business days
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* Shipping rates are subject to change; shipping times may vary; delivery times reflect U.S. orders only and are based on domestic address locations; once orders ship order cannot be changed; orders placed after 12 pm are processed the next business day Monday - Friday. * Holiday and weekend orders are processed the next business day.
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TRACKING
All orders will receive a tracking number upon shipping. This information will be in your shipping confirmation email. It could possibly take up to 48 hours for package to be entered into carriers tracking system and information on your package may not be available while leaving our warehouse and on its way to you. For any further questions about your order, please contact us at info@silkischic.com.
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INTERNATIONAL ORDERS
All international shipping are final. Orders are usually packed and ready to ship in 3 to 5 business days. Shipments are subject to customs clearance procedures which could cause delays beyond original delivery estimates. Orders will ship when all items are available.
DUTIES AND TAXES
Price quotes are given for shipping including duties and taxes during checkout. The quote is based upon national laws of the country to which the order is shipping to. All shipping fees, duties and taxes and brokerage fees will be paid at the time you place your order.
If buyer refuses delivery of the shipment, the buyer is responsible for payments of all return duties and taxes, in this case, return shipping charges will be billed to the buyer's method of payment. Shipping fees are not refundable for shipments not delivered or refused shipments.
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ITEMIZED FEES
All shipping fees, duties and taxes and brokerage fees will be paid at the time you place your order. Shipping costs may include the following charges:
a. Transportation costs incurred by the carrier
b. Fuel
c. Insurance
d. The amount charged by the country for an individual item
e. The Value Added Tax (VAT) charged by the country
f. The amount charged by the broker to clear customs
g. The amount the carrier charges to disburse the costs to the country
h. The transaction fee and any additional costs that may incur (ex. rural area
charges, extra fees for a particular country, etc.)
INTERNATIONAL SHIPPING RATES
DHL E-Commerce International Free for orders over $50 7 -14 business days
DHL E-Commerce Canada/Mexico Free for orders over $50 5 -10 business days
DHL E-Commerce International $14* 7 -15 business days
DHL E-Commerce Canada/Mexico $10* 5 - 10 business days
Please view shipping to United States (*) for additional information.
FOR USERS OUTSIDE THE UNITED STATES
This Website is hosted in the United States and is intended for and directed to users in the United States. If you are accessing this Website from the European Union, Asia, or any other region with laws or regulations governing personal data collection, use, and disclosure, that differ from United States laws, please be advised that through your continued use of this Website, which is governed by U.S. law, this Privacy Policy, and our Conditions of Use, you are transferring your personal information to the United States and you consent to that transfer.
RETURNS/EXCHANGE POLICY
We are committed to your satisfaction after your item arrives
You may return your item within 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and not damaged and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a phone call or Email with an explanation for your return. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, as soon as possible.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@silkischic.com.
Sale items)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We at Silk is Chic will not be responsible for merchandise that is damaged in transit once items are shipped. A claim must be filed by you, the purchaser, with the delivery carrier. We will be happy to assist you if needed. We can offer a replacement of the damaged item upon receipt of the item damaged. Send us an email at info@silkischic.com and send your item to: 115 Lost Springs Lane, SW, Atlanta GA 30331, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.